Frequently Asked Questions
LENNA SKINCARE SUPPORT
How Can We Help You?
Find answers to our most commonly asked questions below.
Can't find what you need? We're always here to help. 💛
🛒  ORDERS & SHOPPING
How do I place an order?
You can place an order directly on our website at lennaskincare.com — simply browse, add your products to cart, and proceed to checkout. You can also order via:
- 📱 WhatsApp: 0717484871
- 💬 DM: @lennaskincare on TikTok or Instagram
Is there a discount code I can use?
Yes! Use code LENNA10 at checkout to receive 10% off your entire order. Valid on all products storewide. 💛
Is there a minimum order amount?
No minimum order required. Whether you're picking up a single lip gloss or our full Glow Set, every order receives the same care and attention.
Can I modify or cancel my order?
Yes — please contact us within 2 hours of placing your order via WhatsApp on 0717484871 and we will be happy to assist you.
📦  DELIVERY & SHIPPING
Do you offer delivery within Nairobi?
Yes. We offer free delivery within Nairobi on orders above KES 3,000. Standard Nairobi delivery takes 1–2 business days from order confirmation.
Do you ship to other parts of Kenya?
Absolutely. We ship nationwide across Kenya. Delivery times and shipping fees vary by location. Please WhatsApp us on 0717484871 for specific details for your area.
How will I know when my order has been shipped?
Once your order has been dispatched, you will receive a confirmation message via WhatsApp or email, including tracking information where available.
✨  PRODUCTS & RESULTS
Are Lenna products 100% natural?
Yes — every Lenna Skincare product is formulated with 100% natural ingredients. We use no harsh chemicals, no parabens, no hydroquinone and no bleaching agents. Our products are proudly made in Nairobi, Kenya 🇰🇪
How soon will I see results?
Most customers notice a visible improvement within 1–2 weeks of consistent use. For best results, we recommend using the complete Lenna Femme Glow Set — the Turmeric Scrub, Body Butter and Body Oil work synergistically as a full skincare routine.
Are your products suitable for sensitive skin?
Yes. Our formulations are gentle and designed to be safe for all skin types, including sensitive skin. If you have a known allergy to any specific ingredient, please review the product label or contact us before purchasing.
What skin concerns do Lenna products address?
Lenna Skincare is specifically formulated for:
- ✅ Dull and tired-looking skin
- ✅ Dark spots and hyperpigmentation
- ✅ Uneven skin tone
- ✅ Dry and dehydrated skin
- ✅ Rough skin texture
- ✅ Melanin-rich skin needing a natural, lasting glow
💰  PAYMENTS
What payment methods do you accept?
We accept the following payment methods:
- 💚 M-Pesa — details provided at checkout
- 💳 Visa & Mastercard — via secure online checkout
- 📱 WhatsApp orders — M-Pesa payment confirmed before dispatch
Is it safe to pay on your website?
Absolutely. Our store is powered by Shopify — the world's leading e-commerce platform trusted by over 1 million businesses globally. All transactions are protected with bank-level SSL encryption.
🔄  RETURNS & REFUNDS
What is your returns policy?
Your satisfaction is our priority. If you are unhappy with your purchase for any reason, please contact us within 7 days of delivery and we will arrange a return, exchange, or refund — no questions asked.
What if my product arrives damaged?
We sincerely apologise if this happens. Please WhatsApp us on 0717484871 with a photo of the damaged item within 48 hours of delivery and we will send you a replacement or issue a full refund immediately.
Do you offer a money-back guarantee?
Yes. We stand fully behind the quality of every Lenna product. If you use our products consistently and do not see results within 2 weeks, contact us and we will make it right. Your trust in Lenna means more to us than any single sale.
Still Have Questions?
Our team is available 7 days a week from 8:00 AM to 8:00 PM EAT. We respond to all enquiries within 2 hours.
📱 WhatsApp0717484871
📧 EmailHello@lennaskincare.com
🎵 TikTok@lennaskincare
📸 Instagram@lennaskincare